Since the opening of Papaya Play's Popolion server in North America a year ago, users in Brazil have consistently faced issues with high latency and poor ping.
Earlier this year, Papaya Play formed a new service team for Tree of Savior and successfully introduced a number of unique and compelling features that distinguish their server from the Steam version.
Nevertheless, these efforts failed to regain the South American users who have been with the Papaya Play server since its inception, making up nearly 90% of the in-game population.
The new service team has determined that a more fundamental change to the system is necessary to re-engage the users from South America.
Following a series of Ping tests conducted by their IT department, they identified a point where South American users' ping improved significantly.
After three months of planning, the implementation process has commenced. The existing Popolion server was shut down on August 6th and is scheduled to be relaunched on August 12th at 8 PM in Sao Paulo with a new world “KEPA”.
Entering August, the team starts to search more actively on TikTok and YouTube for fans to collaborate with in promoting the new server and the pre-registration event.
Their partnership has significantly boosted pre-registration engagement.
Pre-register to the new KEPA server: https://tos.papayaplay.com/tosevent/prevent.do?tp=home
The Tree of Savior developers have also increased expectations for the new server, which marks their first attempt at providing service and user support in Portuguese.
Papaya Play’s service team and developers are planning some exciting cross-events that will involve participants from both Papaya Play and Steam communities.
There will be a handful of opening celebration of events, including level up rankings, a Popo Boost Event, Guild events, special login events for the first month, and much more!
Keep an eye on the game's community channels for further updates!
TikTok: https://www.tiktok.com/@papaya_tos
Discord: https://discord.gg/YxWY6pPd3Y
Facebook: https://www.facebook.com/treeofsaviorglobal
Instagram: https://www.instagram.com/treeofsaviorglobal
Youtube: https://www.youtube.com/@treeofsaviorglobal
About Papaya Play:
Papaya Play, established in 2016, is the official web platform of Vertigo Games America, Inc. Offering services through Papaya Play, Vertigo Games ensures user satisfaction for its array of supported games which include BlackShot, La Tale, War Rock, Echo of Soul, Tree of Savior, SF2, and Uncharted Waters Online. The team at Papaya Play includes skilled publishers and creative individuals dedicated to maintaining high standards of performance. Looking ahead, Papaya Play is set to broaden its reach and continue delivering top-class online gaming experiences and more.
https://www.papayaplay.com/
Product Manager: Will Choi (willc@vertigogames.com)
Press release
